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Adult protection

Protecting vulnerable adults from abuse in Waltham Forest

What to do if you suspect someone is being abused or someone is abusing you?

In Waltham Forest, Social Services, Health and the Police have agreed a policy and set of procedures for responding to the abuse of vulnerable adults. Each agency has signed up to take any allegation of abuse seriously and respond promptly with appropriate action.

Who is a "vulnerable adult"?

Someone aged 18 years and over who may be unable to take care of or protect themselves because they have a physical or mental health problem, disability or are elderly.

What do we mean by abuse?

Abuse is a violation of a person's right by anyone else. There are many kinds of abuse and they are listed below:

Physical: including hitting, slapping, pushing, kicking, misuse of medication, restraint or inappropriate sanctions.

Sexual: Including rape and sexual assault or sexual, acts to which the vulnerable adult has not consented, could not consent or was pressured into consenting.

Psychological: including emotional abuse, threats of harm or abandonment, deprivation of contact, harassment, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation or withdrawal from services or supportive networks.

Financial or material: Including theft, fraud, exploitation, pressure in connection with wills, property or inheritance or financial transactions, the misuse or misappropriation of property, possessions or benefits.

Neglect or acts of omission: including ignoring medical or physical care needs, failure to provide access to appropriate health, social care or educational services, the withholding of the necessities of life such as medication, adequate nutrition and heating.

Discriminatory: including racist, sexist behaviour and harassment based on a person's ethnicity, race, culture, sexual orientation, age or disability, and other forms of harassment, slurs or similar treatment.

Who may abuse?

Anyone might! For example, relatives and family members, professional staff, paid care workers, volunteers, other service users, neighbours, friends and associates, and strangers.

What should you do if you are worried?

If you are the victim of abuse, or you know someone who you think is being or has been abused, then it is really important to seek help.

Contact your nearest Social Services office, Health team or the Police. The key contact numbers are listed in this leaflet. Tell the receptionist you are worried about possible adult abuse. You will be put in touch with the most appropriate person to talk to.

What happens after your contact?

The Social Care or Health Care staff will find out as much as possible about what has happened. An investigation will be carried out and a protection plan will be put in place. Arrangements will be also made to safeguard the vulnerable adult from any future abuse.

Important contact numbers

Elder Abuse Helpline 0808 808 8141
Waltham Forest Adult Protection Unit 020 8496 3435/3459
First Response Team North 020 8496 1260/1237/1234/1240/1241
90 Crownfield Road Leytonstone E11 2AJ
Social Services Emergency Duty Team (Out of hours) 020 8496 3000
Learning Disability Team 020 8496 1832 / 1831 / 1827
HIV Team 020 8496 1968 / 1962
Waltham Forest Primary Care Trust 020 8928 2300
Whipps Cross Hospital Trust 020 8539 5522
Mental Health North (aged under 65) 020 8535 6848
Mental Health North (aged over 65) 020 8535 0799
Mental Health South (aged under 65) 020 8535 6476
Mental Health South (aged under 65) 020 8535 6476
Police 020 8556 8855
Respond Helpline for people with learning disabilities 020 8808 0700
Disability Rights Commission Helpline 08457 622 633
Or visit http://www.drc.org.uk

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