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Welfare benefits

Many older people could improve their standard of living by claiming money they are entitled to. Age Concern campaigns for better pensions and benefits working to improve the financial position of older people. We hope that this information will encourage you to claim some of the benefits you may have been missing out on, or telephone Age Concern Waltham Forest's Information and Advice Service on 020 8558 5512 and ask for a benefits check.

Table of Contents

Attendance Allowance

Attendance allowance is a tax-free benefit for people aged 65 and over who are physically or mentally disabled and need help with personal care or need supervision to remain safe. You do not actually have to be getting any help. It is the help you need that is relevant, not what you get. You can get Attendance Allowance even if you live alone; you do not need to have a carer.

You can get more information from Department for Work and Pensions website: www.dwp.gov.uk or contact Wembley Disability Benefits Centre.

Disability Benefit Centre
Olympic House, Olympic Way
Wembley, Middlesex, HA9 0DL
E-mail: Wembley-DBC_Customer-Services@dwp.gsi.gov.uk
Helpline: 08457 12 34 56
Fax: 02087 95 87 98

Bereavement Benefits

Bereavement benefits are available to both men and women. They replace the old system of widows' benefit that only women could claim. Women whose husbands died before 09/04/01 continue to claim widow's benefit.

There are three different bereavement benefits:

Bereavement payment- a one off payment of £2,000;
Widowed parent's allowance if you have dependant children;
Bereavement allowance - payable for one year.

For further information go to www.jobcentreplus.gov.uk

Funeral Grant

Job Centre Plus (formerly the Benefit Agency or Social Security) may be able to hep with immediate funeral costs if you are in receipt of certain benefits. You must get estimates before going ahead.

Contact your local Job Centre Plus Office:

Walthamstow Jobcentre
Grosvenor Park Road
Walthamstow, E17 9PE
Tel: 020 8219 8600

Leytonstone Jobcentre Plus
Robart House
1-3 Lemna Road
Leytonstone, E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

Carers Allowance

Carers allowance is a benefit for people who regularly spend at least 35 hours a week caring for a severely disabled person. You don't have to be related to, or live with, the disabled person. You can get Carers Allowance even if you have never worked. You can get Carers Allowance if you also get attendance allowance or disability living allowance, but you must be caring for another person who gets Attendance Allowance or Disability Living Allowance care component at the middle or highest rate. Further information and Form DS700 can be obtained from local Department of Work and Pension offices:

The Pension Service
Dansom House
656A Forest Road
Walthamstow, E17 3SH
Tel: 020 8535 6150/6151
or alternatively from Website: www.dwp.gov.uk

Carers Allowance Unit
Tel: 01253 856123 (Textphone: 01772899489)
By Post: Carers Allowance Unit, Palatine House, Lancaster Road, Preston PR1 1NS

Council Tax Benefit / Housing Benefit

Council Tax Benefit is a government scheme to help people on low income or/and state benefits, who are responsible for paying Council Tax. Waltham Forest Council (who also set the level of Council Tax, and administers council Tax Benefit.) The amount of benefit you can get also depends on how much money you have coming in, the amount of council tax you have to pay, the amount of money you need to live on and whether other adults share your home. You cannot normally get main Council Tax Benefit if you have savings of £16,000 or more.

For more information please contact:
Revenue and Benefit Services,
221 Hoe Street, London E17 9PH
Tel: 020 8509 7019
Fax: 020 8509 7134 Minicom: 020 8509 7104
E-mail: revenue.services@rev.lbwf.gov.uk
Website: www.lbwf.gov.uk

Housing Benefit

The purpose of Housing Benefit is to help people on low income to pay their rent. Housing Benefit is a mean tested benefit, which means that the amount of benefit you get depends on your income. You can claim Housing Benefit if you are working or unemployed but it is usually only given to people on low income or who are in receipt of some form of state benefit. What you get depends on your income. You will only be entitled to Housing Benefit provided you do not have capital or savings over £16,000. If you have any savings between £3,000 and £16,000 it will be taken into account in calculating your income and may reduce the amount of Housing Benefit you get.

To apply for benefit you must fill in a Housing Benefit / Council Tax Benefit claim form available from Revenues and Benefit Service:

Revenue and Benefit Services,
221 Hoe Street, London E17 9PH
Tel: 0208 509 7019
Fax: 0208 509 7134
Minicom: 0208 509 7104
E-mail: revenue.services@rev.lbwf.gov.uk
Website: www.lbwf.gov.uk

If you are a council tenant, you can also contact:
Housing Advice Unit
Housing Services
869 Forest Road
Walthamstow E17 4UH
Tel: 0208 496 4197
Fax: 0208 496 3313
E-mail: housing.direct@hsg.lbwf.gov.uk

Disability Living Allowance

Disability Living Allowance is a benefit for adults and children with disabilities. It is for people who need help looking after themselves and those who find it difficult to walk or get around. You don't need to have someone looking after you to qualify.

Disability Living Allowance is a tax free, not mean tested and you don't need to have paid any National Insurance contributions. It is paid on top of any earnings or other income you may have. Disability Living Allowance is divided into two parts:

  • a care component- for help with personal care needs, paid at three different levels
  • a mobility component- for help with walking difficulties, paid at two levels

You can be paid either the care component or the mobility component on its own or both components at the same time. You can only get DLA if you claim before your 65th birthday. Otherwise you claim attendance allowance.

You can get more information from Department for Work and Pensions website: www.dwp.gov.uk or contact Wembley Disability Benefits Centre.

Disability Benefit Centre
Olympic House, Olympic Way
Wembley, Middlesex, HA9 0DL
E-mail: Wembley-DBC_Customer-Services@dwp.gsi.gov.uk
Helpline: 08457 12 34 56
Fax: 02087 95 87 98

Heating and Electricity Bills

Fuel bills-If you are having difficulties paying fuel bills then tell the electricity or gas company at once. They will suggest ways in which they can help. There is a code of practice stating that gas or electricity supplies to pensioners cannot be disconnected between 1st October and 31st March.

Monthly Direct Debit scheme
You get a discount on each unit you use. The cost is spread over 12 months, you agree a monthly amount to pay and choose which day of the month it is paid need a bank or building society account. Pay your bill when you receive it each month either by Direct Debit, Switch or Delta card. Contact your Electricity provider for further information. You should find their details on your utility bill.

Pay as You Go
Some Electricity providers operate this scheme. You pay any amount, any time towards your bill. This is ideal if you do not have a bank account. The Electricity provider will give you a book of payment slips to use at any Nat West Bank, Post Office or local shop that are agents. When the quarterly bill arrives you need only pay the outstanding amount. You will need to contact your Electricity provider to see whether they offer this scheme.

Key Meters
Pay for Electricity as you use it. Installation of a meter is free and you have a unique key. You take the key to a local shop and buy electricity in multiples of £1.

Meter Line
Updates on your bill, 24 hours a day, 7 days a week. Contact your Electricity for further details.

Incapacity Benefit

Incapacity Benefit is for people unable to work because of illness or disability. Usually you must have paid enough National Insurance contribution to qualify, but not if you are incapable of work before age 20, or 25 in some cases, and you claim in time. Incapacity Benefit is not affected by savings, or most kinds of income, other than occupational and personal pensions.

For more information contact your local jobcentre or jobcentre plus office.

Walthamstow Jobcentre
Grosvenor Park Road
Walthamstow, London E17 9PE
Tel: 020 8219 8600

Leytonstone Jobcentre Plus
Robart House
1-3 Lemna Road
Leytonstone E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

Income Support

Income support is a means-tested or income-related benefit that does not depend on National Insurance contributions. It is intended to provide for basic living expenses for you and your family. It can be paid on its own if you have no other income, or it can top up other benefits or earnings from a part time work up to the basic amount that law says you need to live on. Income Support is for people who are not required to sign on for work-eg those who are incapable of work through ill health or disability, or those who are carers and lone parents.

Further information available from your local Jobcentreplus.

Walthamstow Jobcentreplus
Grosvenor Park Road
Walthamstow, E17 9PE
Tel: 020 8219 8600
Website: www.jobcentreplus.gov.uk

Leytonstone Jobcentre Plus
Robart House
1-3 Lemna Road
Leytonstone, E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

Industrial Injuries Disablement Benefit

Industrial injuries disablement benefit is paid to compensate those who have suffered disablement from a loss of physical or mental faculty caused by an industrial accident or prescribed disease. A loss of faculty may include disfigurement even if it does not trouble you. Your employer does not have to be at fault in any way for you to get benefit. You can claim whether or not you are incapable of work or have had any drop in earning. Benefit is payable from 15 weeks after the date of the accident or onset of the disease if your disablement is assessed at 14% or more. For some prescribed chest diseases you can get benefit if the assessment is from 1% to 13%. For occupational deafness you can only get benefit if your disablement is 20% or more.

Further information available from your local Department of Work and Pension.

The Pension Service
Dansom House
656A Forest Road
Walthamstow, E17 3SH
Tel: 020 8535 6150/6151

Jobseeker's Allowance

Jobseeker's allowance is for people who are unemployed or working less than 16 hours a week, and who are available, and actively looking for work. There are two form of Job Seeker's Allowance.

Contribution-based Job Seeker's Allowance: this is a personal flat-rate Insurance contribution record; it is payable for up to 6 months and is taxable.

Income-based Job Seeker's Allowance: this is a mean tested and taxable, payable if you have no income or a low income, no more than £8,000 savings (£12,000 if you or your are aged 60 or over) and your partner (if you have one) is not working or is working less than 24 hours a week. It can top up contribution-based Job Seeker's Allowance.

Further information available from your local Jobcentre or Jobcentreplus.
Walthamstow Jobcentre
Grosvenor Park Road
Walthamstow, E17 9PE
Tel: 020 8219 8600

Leytonstone Jobcentre Plus
Robart House
1-3 Lemna Road
Leytonstone, E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

Pension Credit

Pension Credit (PC) is the commonly used name for state pension credit, a means tested benefit for people aged 60 and over. Pension Credit has two elements: the guarantee credit which replaces income support (IS) for people aged 60 and over; and the savings credit for people aged 65 and over which can provide additional money to those who have modest savings. There is no upper capital limit, but savings over £6000 (or £10,000 if you live in a care home) will be taken into account.

If your income is not more than £105.45 a week for a single person or £160.95 for a couple, you may be entitled to Pension Credit (guarantee credit).

You can apply on the Internet at www.pensions.gov.uk/pensioncredit
By post: Freepost NAT 3780 P O Box 457, Mexborough, S64 9ZZ
Telephone: 0800 99 1234
Textphone: 0800 169 0133

Social Fund

Social Fund is a government fund that makes payments to people in need. It is divided into two parts:

Regulated Social Fund-This provides, funeral payments, cold weather payments and winter fuel payments. You are legally entitled to a payment if you satisfy the regulations. You can appeal against the decision.

Discretionary social fund-This provides grants and interest-free loans for needs that are difficult to meet from weekly benefits.

There are three types of discretionary payments.

Community care grants are intended to promote community care by assisting people on income support, income-based jobseeker's allowance or pension credit to live independently in the community.

Budgeting loans are interest free, repayable loans to help people who have been on Income Support, income based Job Seeker's Allowance or Pension Credit for at least 26 weeks meet intermittent expenses for specified items for which it may be difficult to budget, enabling the cost to spread over time.

Crisis loans are interest-free repayable loans for people (whether on benefit or not). unable to meet their immediate short-term needs in crisis. However unlike the regulated social fund there is no legal entitlement to a payment. Payments are discretionary and budget limited and decisions subject to review rather than appeal.

You should apply for a community care grant on form SF300, a budgeting loan on form SF500 and a crisis loan on form SF401, all available from your local social security or Jobcentre Plus offices.

Walthamstow Jobcentre
Grosvenor Park Road
Walthamstow, E17 9Pe
Tel: 020 8219 8600

Leytonstone Jobcentre Plus
1-3 Lemna Road
Leytonstone, E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

State Pension

You can get a state pension if you have reached state pension age (currently 60 for women, 65 for men), you meet the contribution condition and you have made a claim. You can claim at any time from 4 months before state pension age. The two main categories of state pension are contributory and are known as Category A and B pensions. Category A pensions are normally based on your own National Insurance Contribution record. Category B pensions are payable only to married women, widows and some widowers and are based on their spouse's contribution record. Category D pensions are non-contributory and only payable to people aged 80 or over. All categories of state pension are taxable.

For further information Website: www.thepensionservice.gov.uk
You can get more information from the Department for Work and Pension website. The address is: www.dwp.gov.uk

Winter Fuel Payment

A Winter Fuel Payment is a one-off payment to help older people with their winter heating bills. The amount of money you get depends on your age and circumstances on 26 September 2004. Remember, if you get a Winter Fuel Payment last year and your circumstances have not changed, you do not need to claim.

Further Information:
Customer can call the Winter Fuel Helpline on 0845 15 15 15
(0845 601 5613 for textphone users)
Website: www.thepensionservice.gov.uk/winterfuel

The One off 70+ Payments

The one-off 70+ payments will be paid in 2004. This is a one-off payment, which will be made to each eligible household with someone aged 70 or over. To be eligible for this tax free payment, you have to be normally living in Great Britain or Northern Ireland on any day of the week of 20 to 26 September 2004. This money will be paid automatically with the Winter Fuel Payment for winter 2004/2005.

If you are not sure about any of the information call the Winter Fuel Payment Help-Line on 08459 15 15 15 (0845 601 5613 for text phone users).

You can get a claim form from website: www.thepensionservice.gov.uk/winterfuel

Health Benefits

Help with the cost of NHS dental treatment and glasses may be available to those receiving benefits or on low income. Ask your Dentist, Optician or GP for details.

You can claim on Form HC1, available from Jobcentre Plus or from the health literature line (0800 555 777), NHS hospitals, doctors ,dentists, opticians may also have them.

Walthamstow Jobcentre
Grosvenor Park Road
Walthamstow, E17 9PE
Tel: 020 8219 8600

Leytonstone Jobcentre Plus
Robart House
1-3 Lemna Road
Leytonstone, E11 1JJ
Tel: 020 8988 5300
Textphone: 020 8988 5303
Website: www.jobcentreplus.gov.uk

Independent Information and Advice from Age Concern Waltham Forest

Age Concern Waltham Forest provides information and advice on all issues affecting older people and their carers including Welfare Benefits, Money Matters, Health, Community Care, Family and Personal Matters, Your Rights and Local services.

This service is open to older adults living in Waltham Forest area and their carers. We offer home visits for housebound older adults.
This service is free and confidential. Simply telephone or pop in to our drop-in sessions held at the local libraries (Details below).

For further information contact:
Ghulam Minhas
Manager, Advocacy and Information Services
Tel: 020 8558 5512
Fax: 020 8558 0383
E-mail: g.minhas@ageconcernwf.org.uk

This service has a Quality Mark in general help with casework from Community Legal Service.

Information and Advice can be provided in most of the Asian languages spoken in Waltham Forest.

Information Helpline: 0208 558 5512.

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